Shipping protection

💢️ What if your package is lost, stolen, or damaged? 💢️

In the US:
Every day, 1.7 million packages are reported lost or stolen, causing $25 million in losses for businesses. While some retailers and carriers are working to prevent package theft, the burden largely falls on consumers.

With our Shipping Protection:

• We will file a claim with the carrier and send you a replacement product within 24 hours (Monday to Friday), no waiting for investigations to complete.
• Our team handles the claim and coordinates directly with the carrier. The shipping company will continue their investigation and may contact you for more details.

Without Shipping Protection:

• We will file a claim with the carrier and conduct an internal investigation. This takes 3 business days (Monday to Friday).
• If you're concerned about theft, we recommend purchasing shipping protection or using a secure address such as your work or another safe location. We are not responsible for lost, stolen, damaged, or misdelivered packages.